ACCOUNTABILITY IN HEALTH CARE INDUSTRY 6
Accountabilityin Health Care industry
Accountabilityin Health Care industry
Importantanceof Accountability in the Health Care Industry
Accountabilityrefers to procedures and processes that an individual takes chargeand rationalizes the delivery of services. Research has shown thataccountability is considered an element that can help in theimprovement of services rendered in the health care industry.Specifically, it helps in ensuring that health care practitioners donot misuse or abuse public resources and authority (Moseley,2013).The health care industry must at all times remain financiallyaccountable. It is through accountability that the public is certainthat public resources in the industry are being utilized as intended.For example, it leads to health care practitioners using publichealth resources to serve the interest of the public as opposed toserving their own interests (Cimasi,2013).In the same regard, accountability helps in ensuring that theindividuals working in the industry adhere to appropriate procedures,proffesional standards, and soceital values at all times. In the end,they ar able to provide differentiated health care services to thepublic(Rosen, Israeli, & Shortell, 2012).
MeasuringEmployee`s Accountability in the Health Care Industry
Thehealth care sector has the responsibility to ensure it develops aculture where its employees strive to achieve efficiency as well asdeliver quality services. Similarly, employees in the industry areexpected to remain accountable for their actions at all times. Inparticular, they have the responsibility to provide health careservices that meet public needs and wants. Their level ofaccuntability can be measured through the use of patient ratings.Good ratings imply that employees are being accountable, henceserving patients as desired. The level of satisfaction amongemployees in the industry can also be used to measure accountability(Moseley,2013).Fundamently, highly satisfied employees are more likely to remainaccountable as compared to dissatisfied employees. According toGoldsmith(2005), employeessatisfaction in the industry can be achieve through the provision ofmonetary benefits, professional recognition, training, and careerplanining among other strategies. It is imperative for leaders inhealth care organizations to ensure they satisfy their employees toincrease accountability (Stecher& Kirby, 2004).Ultimately, the level of accountability among employees can also bemeasured through observation. Leaders in the industry can observe theway their employees are handling things to serving their patients.This will enable them to learn on whether employees are adhering tothe set standards and procedures (Rosen,Israeli, & Shortell, 2012).
HowAccountability Applies to Ethical Considerations in Leadership andManagement
Ethicsis essential to leadership and management in the health careindustry. It forms the basis of practices and policies developed byleaders and managers in the industry. It is also through ethics thatleaders in the industry are able to ensure they remain accountable atall times. Leaders in the health care industry are obligated toensure they develop a culture that promotes ethical practices as wellas protects the interests of petients. The culture needs to redledton ethical values that promote the wellbeing of petients (Moseley,2013).Such a culture can also be used to communicate to the public that thehealth care organization in question is committed to serving thepublic as expected (Stecher& Kirby, 2004).Ethics comes in handy in the determination of right and wrong in thehealth care industry. Leaders normally base their decisions onethical practices and principles to remain accountable at all timeswhen serving patients and providing leadership to other health carepractioners(Moseley, 2013).
Checks-and-BalancesProcess in Successful Organizations
Checksand balances are normally designed to control an organization’spower. Specifically, they are used to ensure an organization does notget too powerful to the extent that it may start engaging inactivities that are less ethical or responsible. Check and balancesprocesses eliminate inappropriate actions such as misuse ofresources, lack of accountability, and abuse of power (Cimasi,2013).In the same regard, the process aids in reducing the chances thatleaders, for example, in health care organizations will engage incorruption or oppressive behaviors. With this being the case, chackand balances process is considered an importantaspect within ahealth care organization. In the absence of such processes, succesfulorganizations can amass a lot of power, hence have their ability tobehave unethically as they work under the assumption that they areuntouchable (Rosen,Israeli, & Shortell, 2012).
HowAccountability affects an Organization`s Working Culture
Accountabilityhas a major impacty on an health care organization’s workingculture. Fundamentally, it forces such organizations to developcultures that promote accountability. For instance, all behaviorsthat can impede accountability are eliminated or avoided. In the sameway, it is through accountability that health care organizationsdevelop cultures that help their employees to embrace ethicalstandards and procedures. Equally, leaders in the organization arealso more than willing to help their employees to deal withaccountability or deal with ethical dillemmas (Moseley,2013).Geneally, in the absence of accountability, many organizations havethe tendency to embrace cultures that go against ethical principles.Essentially, individuals in the organization only seek to satisfytheir own interests as opposed to the interest of the public orcustomers. However, such issues can be handled by an organizationensuring high levels of accountability. The resulting culture enablethe organization in question to earn a good reputation for behavingin a manner that contributes to the wellness of patients, the casewith health care organizations(Cimasi, 2013).
Maintaininga Positive Working Culture and Avoid a Working Culture of Blame
Cultureof blame in an organization can easily have a negative impact on theservices rendered to customers. Consequently, this can also resultinto the creation of an unfriendly work environment where peopleblame one another for mistakes or challenges the organization inquestion may be facing (Goldsmith,2005).There are health care organizations that have been dealing with theculture of blame that inhibits their ability to provide the bestservices to patients. Accountability can be applied to maintain apositive working culture. Principally, high levels of accountabilitylead to the development of a work environment where every individualtakes responsibility for their actions or behaviors. This impliesthat they do not blame other people for their own mistakes oractions. Equally, leaders in health care organization need to createcollaborative work culture where individuals are more than willing towork with one another to achieve organizational goals and objectives(Moseley, 2013).Collaboration results into people being more responsible.Particularly, it can lead to individuals showing willingness to takethe blame for an action even when they are not responsible of thesame. There is also the need for leaders in health care organizationsto create an environment where individuals act as their colleagueskeeper as opposed enemies(Stecher & Kirby, 2004).
Cimasi,R. J. (2013). AccountableCare Organizations: Value Metrics and Capital Formation.Boca Raton, FL: CRC Press.
Goldsmith,S. B. (2005). Principlesof health care management : compliance, consumerism, andaccountability in the 21st century.Sudbury, MA: Jones and Bartlett.
Moseley,G. B. (2013). ManagingLegal Compliance in the Health Care Industry.Boston, MA : Jones & Bartlett Publishers.
Rosen,B., Israeli, A., & Shortell, S. M. (2012). Accountabilityand responsibility in health care : issues in addressing an emergingglobal challenge.Hackensack, NJ: World Scientific.
Stecher,B. M., & Kirby, S. N. ( 2004). Organizationalimprovement and accountability : lessons for education from othersectors.Santa Monica, CA : Rand Corp.