NURSE MANAGEMENT AND LEADERSHIP 6
Organizationalanalysis: Nurse Management and leadership
Mynurse facilitator, Dr. Peterson is a paramedic doctor but acting inthe position of a manager in my current organization. Dr. Peterson isin charge of several responsibilities. He handles promoting andreinstating patient`s health by implementing day-to-day managementstrategies. It is important for a nurse manager to ensure theypossess efficient skills in management in order to ensure their teamsmeet the targets set (Curtiset,al,2011). It is the responsibility of the manager to oversee the long-termplanning to ensure quality patient care. A nurse manager takes therole of a director in charge of developing staff, teaming withphysicians and multidisciplinary proficient staff. Another importantthat is overlooked in health care setting is the physical andpsychological support that patients, friends, and familiesdesperately need. However, Dr. Peterson takes this as one of hisresponsibilities and has embraced and executed them passionately.
Dr.Peterson has acted in this capacity for the last three years. Beforejoining our current organization, he was a manager in anotherhospital based in New York for one year. For one year that I haveworked under the leadership of Dr. Peterson, I would confidently saythat he is a great leader. He does not only lead but embracesteamwork and gives his staff all the support that they need. Sincebeing a nurse manager in our organization, Dr. Peterson has been atthe forefront in many professional organizations. Among theseorganizations are: American Nurses Association, American Assembly forMen in Nursing and American Nursing Informatics Association. Dr.Peterson is not just a member of all the organization that he has sofar joined but participates and attends in almost all their forumsand events. Dr. Peterson loves reading and reads variousprofessional journals on nursing practice, nursing informatics,patient care, and leadership. Lately, my facilitator has been keen onsearching and reading widely on documents and books on the impact oftechnology on nursing practice. He is already putting into practicesome of the materials he is learning such as embracing the latesttechnology and implementing it at our workplace.
Dr.Peterson is a Democratic leader, who makes almost all decisions butallows the staff to participate in the decision-making process. Hisleadership style is good since it enhances our creativity andteamwork. Personally, I have gained a lot in terms of decision-makingskills. Dr. Peterson leadership skills have improved our productivitysince staff members are more focused on making their projectssuccessful.
Lastmonth, there was a lot of tension at the workplace after some rumorsthat some changes in technology would take place to enhance patientcare. Dr. Peterson being a team player realized the tension amongemployee and immediately started investigating the cause. Aftergetting the rumors, Dr. Peterson first organized a forum to speakwith all the staff and confirm to them that the stories were, infact, right. However, he in length talked to us the implementation ofchanges that was underway and that we would be involved inimplementing the changes. He also enlightened us on the importance ofthe changes. After a week, the nurse manager organized forums withoutside experts on technological changes, in which we received someeducation on the importance of embracing organizational changes,especially, those related to technology. By the end of the month,every staff was gladly waiting for the implementation of the newchanges, which makes my nurse manager a good leader. It is clear fromthis situation, Dr. Peterson put into use communication skills tosolve crisis efficiently as a leader.
Anothersituation in which Dr. Peterson put into use his leadership skills isa time when two of our two staff members were into conflicts relatingto the job. A clinical officer had conflicted with a nurse whileperforming their usual daily patient check-up. The conflict was sosevere that the two staff started throwing words at each other. Afterreceiving the news on the ongoing conflict, the nurse managerimmediately summoned the two staff in his office. After establishingthe cause of the conflict, he had a long talk with the two staff,educating them on the negative impacts of conflicts at the workplace.He later summoned all the staff and insisted that there was need toembrace teamwork since it prevents conflicts. Lastly, he informed usabout the task that he wanted us to accomplish and grouped us inpairs. He put the conflicting staff into a pair, to help them getover their conflicts and work as a team. It is notable that, one ofthe most effective ways of solving conflicts is through encouragingeffective communication and teamwork, a factor which results intoemployees valuing one another, thus improved performances (CanadianNurses Association, 2002). Those are just are a few of the situationsthat have seen Dr. Peterson handled efficiently.
Asargued by Curtiset, al (2011), in making quick decisions,democratic leadership is not deemed as the best. Many are the timesDr. Peterson has faced challenges in making fast and urgent decisionssince he relies so much on what the views of the staff on the topicunder discussion and this takes time.
Possessionand practical use of effective communication skills is one of theprimary aspects of a good leader Bruzzese (2013). In anyorganization, there are upward and downward communicationsinteractions, as well as communication among the employees. Issuessuch as organizational changes, recruitment, job promotion, the needfor training and development are communicated downwards from thesupervisors to the junior staff. On the other hand, issues such newideas, conflicts and need for project changes are mainly transmittedupward from the junior staff to seniors. My supervisor is aneffective leader who knows the value of communication in anorganization. Dr. Peterson is useful in communicating issues thatneed to be communication from upwards downwards such asorganizational changes, training, recruitment, and job promotion. Heis also efficient in upward communication since the staff is close tohim and don`t find it difficult or intimidating approaching him withvarious issues that they feel they need to be addressed.
However,there is a lot that Dr. Peterson could do to become a more effectivecommunicator. Timing is an important factor that determines whether acommunication interaction is successful or not. According to Bruzzese(2013), a leader should be perfect in timing when to communicatevarious issues such as organization changes and project launching toensure maximum support and less resistance. There are instances thatDr. Peterson has done some communication at a time that the staffleast expected such news, resulting in resistance and a feeling ofbeing left out as team players. Therefore, Dr. Peterson can be aperfect communicator by incorporating appropriate timing as acommunication skill.
BruzzeseA. (2013). 10Ways to Be a Better Communicator. Retrieved on 30thAugust 2015 from:http://quickbase.intuit.com/blog/2013/08/12/10-ways-to-be-a-better-communicator/
CanadianNurses Association (2002). NursingLeadership.
Curtis,E., Jan de Vries, & Sheerin, F. (2011). Developing leadership innursing:exploring core factors. BritishJournal of Nursing,2011, Vol 20, No 5