QUALITY ASSURANCE REVIEW 4
Simplequestionnaire to ascertain the credibility of the confidentialitybreach claims and assess the quality of the service offered by ourstaff at a local community school.
Are the services provided by our team in line with the set standard of service delivery?
Does our service meet the standard code of behaviour for basic and advanced services?
How would you consider interpersonal relationship between our team and your staff and how can this be improved?
Are you satisfied with the services offered by our team, Yes/No-if No, state how services can be improved?
What are some of the services would you consider relevant to your satisfaction with our service delivery?
How would you rate the effectiveness of our team’s system in implementing and improving our services?
Is there a record of issues filed to reflect the clients and other staff members’ needs in relation to improving service delivery?
Is the data base up to date to provide relevant service, client and staff information on routine basis?
Is there documentation of the client’s feedback upon consultation and is the information acted upon?
Thelisted question are chosen to illicit prompt feedback without any ofthe stakeholders feeling they are directly being targeted and alsoreflect the agency’s desire to offer better services at thefacility. The information gathered from the data collected will bekeenly studied and acted accordingly to assistthe management to adjust where necessary upon its service delivery.The latter will be done by the agency’s management accordinglyadvising its personnel to perk up their service delivery in line withthe set standards for the agency to achieve its goals. As a resultthe staff members will improve their inter-personal relationship aswell as facilitating positive response to the wishes of their clientsin good time.
Theteacher’s revelation of having acquired information that shouldotherwise be treated as confidential is a serious breach of client’sprivacy. This information was acquired from the agency’s employeein what she might have assumed to be forewarning the class teacherabout the communicable disease that the client was suffering from.According to Lothen-Kline, et al (2003) professionals in the healthcare service of any kind including those working in the private andpublic schools have a legal and ethical responsibility of keepingtheir client’s information confidential. Children and young adultswho may not be competent to enjoy the confidentiality rights as theadults are as well entitled to the same confidentiality thoughthrough their rights are negotiated by their parents or guardians(Lothen-Kline, et al 2003). Client of whatever nature should beguaranteed that any personal information given will be treated withuttermost confidentiality. In case a client feel that theirconfidentiality right has been breached, other than taking legalmeasures, they may lose confidence in trusting professionals and mayas a result, result in negative outcome. Lothen-Kline, et al (2003)warns that any person who gains access to a client’s confidentialinformation should equally be legally bound to keep it confidential.
Toprevent such an occurrence in the future, the agency management willdiscuss the impact of confidentiality breach in line with thecorrective action policy. This will determine whether to transfer orsuspend the employee pending investigations with or without pay. Incase of serious repercussion on the client’s side, the employeewill be fired for failure to consider the consequences of the breach.The management will also use the scenario as a case study to developa teaching situation upon its staff to avert a recurrence of the samein the future.
Lothen-Kline,C., Howard, D. E., Hamburger, E. K., Worrell, K. D., & Boekeloo,B. O. (2003). Truth and consequences: ethics, confidentiality, anddisclosure in adolescent longitudinal prevention research. Journalof Adolescent Health,33(5), 385-394.